Privacy Policy
This Privacy Policy outlines how Ugaxe Fire Solutions Limited (“Ugaxe”) collects, uses, maintains, and discloses information from users (“Users”) of the
www.ugaxe.com web platform (“Platform”). It applies to the Platform as well as all products and services offered by Ugaxe.
Personal Identification Information
When you use our Platform, we collect and store the information you provide to us over time. Generally, you can browse the Platform without revealing personal information or identifying yourself. However, once you provide personal information, you will no longer be anonymous to us. Where applicable, we indicate which fields are required and which are optional. You always have the choice not to provide certain information by opting out of specific services, products, or features.
We may collect and track information related to your buying behavior, preferences, and any additional information you provide on the Platform. This helps us conduct internal research on our users’ demographics, interests, and behaviors to better understand and serve our users. The data we collect and analyze is aggregated, including details such as your browser information, IP address, and URLs you’ve accessed before and after visiting our Platform (whether those URLs are on our Platform or not).
We collect personal information (such as your email address, delivery address, name, phone number, and payment details) when you create an account or engage in transactions on our Platform. While some sections of the Platform are accessible without registration, certain activities, such as placing orders or accessing specific content, do require registration. We may use your contact information to send you offers based on your interests and past purchases.
If you post messages on our message boards, chat rooms, or other interactive areas or provide feedback on the Platform, we collect and retain that information as needed to resolve disputes, provide customer support, and troubleshoot issues as required by law.
We may also collect information if you correspond with us via email or letters or if other users or third parties provide correspondence regarding your activities on the Platform.
Non-Personal Identification Information
We may collect non-personal identification information whenever Users interact with our Platform. This can include details such as your browser type, computer type, operating system, and the Internet service providers used to access our Platform.
Web Browser Cookies
We use cookies and similar data collection tools on certain pages of the Platform to analyze web traffic, improve site performance, and enhance user experience. Cookies are small files placed on your hard drive that do not contain personal information but assist in delivering our services. Some features of the Platform are only available through the use of cookies, such as keeping you logged in during sessions.
You may decline or delete cookies in your browser settings, though doing so may limit access to certain features or require you to log in more frequently. Additionally, third parties may also place cookies on certain pages, which we do not control. We also use cookies from third-party partners like Google Analytics to better understand how our customers interact with the Platform.
Security Precautions
We maintain reasonable security measures to safeguard your personal information. This includes physical, electronic, and procedural safeguards to prevent unauthorized access. While we make every effort to secure your data, no method of transmission over the internet is completely secure, and inherent risks remain. Users are responsible for keeping their login details and passwords confidential.
Data Retention
We retain your personal information only as long as necessary for the purposes it was collected, or as required by applicable law. In certain circumstances, we may keep your data longer to prevent fraud or misuse, or as needed for legitimate business reasons. Data may also be retained in anonymized form for research and analysis.
Your Consent
By visiting our Platform or providing your information, you consent to our collection, use, storage, and disclosure of your information (including sensitive personal information) in accordance with this Privacy Policy. If you provide us with personal information about others, you confirm that you have the authority to do so and consent to its use in accordance with this policy.
By using the Platform or any of our partner platforms, you also consent to receiving communications from us and our affiliates, partners, and other third parties via SMS, instant messaging, calls, and/or emails, in line with this Privacy Policy.
Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. However, we may share aggregated demographic data that is not linked to personal identification information with our business partners, trusted affiliates, and advertisers for the purposes outlined in this policy. We may also partner with third-party service providers to help operate the Platform or conduct activities on our behalf (e.g., newsletters or surveys). Your information will only be shared with third parties if necessary and with your permission.
Changes to This Privacy Policy
Ugaxe reserves the right to update this Privacy Policy at any time. We encourage Users to review this page periodically to stay informed about how we protect the personal information we collect. You acknowledge that it is your responsibility to regularly review the policy and be aware of any updates.
Grievance Officer
In accordance with the Information Technology Act, 2000, and associated regulations, the name and contact details of the Grievance Officer are provided below:
Mr. ______________
Designation: ______________________
Ugaxe Fire Solutions Limited
Address: ___________
Phone: ___________
Email: ___________
Working Hours: Monday – Saturday (9:00 AM – 6:00 PM)
For customer support queries, you can reach out by visiting our help center: [https://www_______.com/helpcentre].
Queries
If you have any questions or concerns regarding the collection, use, or storage of your personal information as outlined in this Privacy Policy, please contact us using the details provided above.
